I have had a real nightmare with my son’s transition from school and respite to College and respite. I started this process well over a year ago choosing a college and a place for respite. I have spent so many hours with visits from social worker visits to College, phone calls to transport, sorting out his day of as college is only 4 days a week and now at the last minute I am told that transport has not been sorted - they still had him going to his old school even though the person I spoke to last week said it was all sorted out. Respite has fallen through as they won’t put a secure lock on the front door to prevent my son from getting out and there is a main road nearby. My son can exhibit challenging behaviour when he is anxious which he will be at changing his respite setting. The manager refuses to email me and answer my questions and will not guarantee that he will be safe so it is obvious to me that the respite place do not want my son. Has anyone else experienced safety issues in this way?
I dont like it that the respite manager ‘refuses to talk to you or answer emails’ that’s not right! Maybe you need to get hold of an advocate to smooth the way? Not sure how but I think they exist. Transition is a really difficult time.
Hi, Please, you are not alone. We are hearing a lot of feedback from parents about transport. Please contact www.oxpcf.org.uk as we are working with the local authority on SEN transport and would like to include your experience.
Thanks for your mail. Welcome to LDOX. Sorry to hear that things have been so stressful.
I suggest that you contact your county councillor or MP to ask if they can help raise these issues for you to resolve matters.
You can also use the formal complaints process at OCC about the issues about the safety and refusal of the manager to engage with you about your concerns. In the past, I have found a letter of complaint addressed to the Director of Social Care Services can help get matters addressed.
I presume your son is still using children’s services? IPSEA have some useful information on their site about resolving transport issues, and set out clearly what your rights are in this situation.
Do come back if you have any further comments or queries about any of these suggestions.